[Frequently Asked Questions: Puzzles]  [Frequently Asked Questions: Collages]

Frequently Asked Questions: Puzzles

Below you will find the answer to more frequently asked questions. If you have additional questions please see "ideas for getting the best results from our products" or contact us at sherry@positivelypuzzled.com.


Does PositivelyPuzzled™ create customized photo puzzles for business and community organizations?

Yes. We can help create a photo puzzle design that best fits your promotional needs. Please contact us for details and ask us about volume pricing.

Does PositivelyPuzzled™ need the photo to be as big as the jigsaw puzzle?

No, it doesn't. The photo you send us will be scanned and then by a digital process we make it fit in the jigsaw puzzle. We will maintain proportionality as the original photo is enlarged.

Does PositivelyPuzzled™ ever enhance or crop submitted photographs?

If an original picture submitted will not readily convert to the puzzle size that has been ordered without incurring distortion, minimal cropping will likely need to be performed by PositivelyPuzzled™ to avoid any distortion of the finished photo puzzle.

Can you add text to my photo puzzle?

Yes, we can add text for an additional charge. See products page for pricing.

Does PositivelyPuzzled™ send the original photo back?

Yes. Your photo puzzle will contain a digital print, and the original photo will be sent back to you with the puzzle.

What is the turn-around time for my photo puzzle order?

Photo puzzle orders are typically manufactured and shipped within 2-7 days of receipt of order/photo. Please add 7-10 days additional during November and December.

What if I need my puzzle order delivered to me in a hurry?

When ordering your photo puzzle, please let us know if you have special shipping requests.

Does PositivelyPuzzled™ sell any jigsaw puzzles larger than 11" X 17" - 308 piece puzzle?

No. At this time we do not offer any larger size photo puzzles. 308 pieces or less are the most common sizes for the markets we serve.

What if I have a picture that is copyrighted by someone besides me.

Clients are responsible for ensuring that all submitted photographs do not violate any copyright laws and/or restrictions. PositivelyPuzzled™ will not process any orders that include a photograph with a copyright restriction, without the proper authorization. You may ask your photographer or artist for a release.

I do not live in the United States. Can I order a custom jigsaw puzzle from PositivelyPuzzled™?

Yes. All prices are in U.S. Dollars. Please email us at sherry@positivelypuzzled.com to inquire about shipping costs outside of the United States. Please be sure to specify the quantity and size of photo puzzles you're interested in ordering as shipping costs are determined by the weight of your order.

Will PositivelyPuzzled™ process product containing nude or pornographic images?


Can I make a photo puzzle from something other than a photograph?

Yes. You can make a photo puzzle out of artwork too. Children's artwork turns out great! Copyrighted artwork must have an authorized release.

If you have additional questions please email us at sherry@positivelypuzzled.com. Our normal business hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (MST).

Frequently Asked Questions: Collages


How long does it take to make a Photo Puzzle Collage?

We need about 5 business days to design your collage. Then we will send you a proof of your collage for approval. It will then take us 3-5 business days from the time we receive approval to produce your puzzle and mail it. We ship our puzzles Priority Mail which usually takes another 2-3 days.

Can I get my collage sooner?

Yes, we can ship your collage within 5 business days if you want to pay a Rush Service Fee of $25.00.

Can I have writing on my collage?

Yes, we include up to 10 words in your set-up cost.

Can I see and approve the collage before you produce the puzzle?

Yes, once we have completed the design of your collage, we will email you a copy for approval. We can make changes based on your suggestions. If there is a certain photo that you would like to focus on, please let us know when you send us your images. We will then email you a new proof for approval. We will not make your puzzle until we have your approval.

What size puzzles can I make into collage puzzle?

We suggest that you use the larger puzzles. The 8.5 x 11, 16pc or 48pc or the 11 x 17 99pc or 308pc puzzles will work best.

What is the total cost of the Photo Puzzle Collage?

The set up cost is $35.00, which includes up to 5 photos and up to 10 words. Each additional photo over 5 is $3.00 each. This DOES NOT include the cost of the puzzle. Then there is an additional cost of $25.99 for the 11 x 17 puzzle or an additional $19.99 for the 8.5 x 11 puzzle. If you want more than one puzzle of the same collage you only pay the set up cost once.

Can I send actual photographs or do they have to be digital images?

We can make your collage out of either photographs you send to us via the US Mail, or we can make it from digital images sent to us via email.

How many photos would you recommend for a Photo Collage Puzzle?

We can work with as many as you would like to use. If you look at our photo collage sample page, you will see we have made great collages from as few as 2 photos to as many as 15 photos. The most important thing is that photos are of good quality and clarity.

If you have additional questions please email us at sherry@positivelypuzzled.com. Our normal business hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (MST).